Privacy Policy

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At Agility Financial Credit Union, your privacy is top priority. This notice describes how we protect the privacy of your personal information and give you an opportunity to let us know if you do not want certain information about you disclosed to other parties. Throughout this notice, the word "information" refers to personal information about you that may not be publicly available.

Information We Collect & Disclose to Others

We collect nonpublic information about you from some or all of the following sources:
  • Applications and other forms you submit to our affiliates or us.
  • Information about your transactions with us or others.
  • Information about your transactions with government agencies.
  • Information we receive from consumer reporting agencies.
We may disclose all the information that we collect, as described above.

Parties to Whom We Disclose the Information

We may disclose information about you to the following types of third parties:
  • Financial service providers, such as insurance companies.
  • Non-financial companies, such as consumer reporting agencies or statement rendering.
  • Our affiliates such as CUNA Mutual Insurance as permitted by law.
We may disclose all the information we collect, as described previously and as permitted by law, to companies that perform marketing services on our behalf or to other financial institutions with which we have joint marketing agreements. To protect our member's privacy, we only work with companies that agree to maintain strong confidentiality protections and limit the use of information we provide. We do not permit these companies to sell the member information. Furthermore, we do NOT sell member mailing lists.

In order to conduct the business of the Credit Union, we may also disclose nonpublic personal information about you under other circumstances as permitted or required by law. These disclosures typically include information to process transactions on your behalf, conduct the operations of our credit union, follow your instructions as you authorize, or protect the security of our financial records.

If you terminate your membership with Agility Financial Credit Union or become an inactive member, we will not share information we have collected about you, except as may be permitted or required by law.

How We Protect Your Information

We restrict access to nonpublic information about you to those employees who need to know that information to provide products or services to you. Our employees are trained in the importance of maintaining confidentiality and member privacy. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your information.

What You Can Do To Help

While we are committed to protecting your privacy, you can also help by following these simple guidelines:
  • Protect your account numbers, card numbers, PINs (personal identification numbers) and passwords. Never keep your PIN with your debit/ATM card which can provide free access to your accounts if your card is lost or stolen.
  • Use caution when disclosing your account numbers, social security numbers, etc. to other persons. If someone calls you representing himself as a credit union employee and asks for your account number, beware. Credit Union employees will have access to your information and will not need to ask for it if we initiated the call.
  • It is important that we have current information on how to reach you. If we detect fraudulent or unauthorized activity or use of an account, we will attempt to contact you immediately. If your address or phone number changes, please let us know immediately.
  • Please call us if you have questions concerning activity on your account(s).

Contact Information:

If you have questions or concerns about our privacy policy or other privacy issues, please contact us at:
Agility Financial Credit Union
495 Union Ave., Memphis, TN 38103
(901) 529-2760, Fax: (901) 529-2892
Your Savings federally insured to at least $250,000 and backed by the full faith & credit of the United States Government. National Credit Union Administration, A U.S. Government Agency.
America's Credit Unions Equal Housing Lender
We do business in accordance
with the Federal Fair Housing Law and
the Equal Credit Opportunity Act.

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